Beyond the venue’s size and flexibility, Marsters praises the rest of the venue team, from Urban Gourmet who supply light refreshments for guests and staff throughout the day, to the ticketing team.
She reserves a special shoutout to Louis from the tech team who has “saved her” on more than one occasion, including when she forgot to bring the audio for the national anthem. “Another time, at the end of the graduation, they process out and our staff form a Guard of Honor and applaud them. But the exit song that was played was a very dry American graduation march. We used it for the first ceremony, but we needed something else. I had to go to Louis and say, ‘hey, have you got Poī E?’ And he lined it up! No request is too leftfield for them.”
Marsters also commends the venue’s Wi-Fi and live stream capabilities. “In case family members or friends can't attend, they can always enjoy it online. The AV team help us put it on to our YouTube channel.
“Plus, that energy in the venue heightens the excitement, the nervousness. Often our graduates don't actually realise that they've gone across the stage and grabbed their certificate until they've sat down, which is why it's great to have the videos on YouTube so they can see themselves afterwards.”
Marsters says official feedback on the event’s organisation is always good. “Our scores are usually in the high 90% area. I wish I could take credit for it, but the majority of the time they're naturally on a high!
“But really, it's a pretty special moment, for our staff as well, to be a part of that journey.”
Photo credit: Vinesh Kumaran