Frequently Asked Questions
All our venues and events are operating to the Covid-19 Protection Framework orange setting requirements.
When visiting, we recommend you wear a face mask, however it is not a requirement.
Check out our frequently asked questions (FAQs) below for more information.
Mon – Fri 8am to 6pm
Sat – Sun 9am to 5pm
And when scheduled events are taking place in the Aotea Centre
No. If you are visiting our venues or events, you no longer need to show a My Vaccine Pass.
No. If you are visiting our venues or events, you are no longer required to scan in.
We recommend you wear a face mask for your own safety and the safety of others; All our customer service staff will continue to wear face masks.
Cleaning of our venues, public bathrooms and offices remains a high priority and will take place regularly in line with our enhanced on-site hygiene and safety measures.
Please play your part in helping keep everyone safe by sanitising your hands at the on-site sanitiser stations prior to entry.
If possible, please try and maintain a one-metre distance from our staff and other people.
If you are feeling unwell or have Covid-19 symptoms, have been in contact with someone who has tested positive for Covid-19, are awaiting the results of a Covid-19 test, are subject to isolation requirements or have visited a location of interest, we ask that you stay at home and do not enter our venues.
No, there are no capacity limits for indoor or outdoor events.
We ask that you and your guests make a reasonable assessment of your health status before attending our venue or the event. If you have or are displaying symptoms of Covid-19 or feeling unwell, please stay at home.
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